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LydiaAries
Posts: 1
Registered: ‎16-02-2014
Accepted Solution

After calling for monthly contract cancellation and PAC number provision.....

Hi there,

 

I'm on a O2 simplicity 100 pay monthly contract and I've just called to give my 30-day notice and cancel it. I've also received the PAC number, so that I can transfer my number to another provider.

 

What I would like to know is:

 

  • When is it best to start the mobile number tranfer by using the PAC number, without being charged? In my case, my monthly contract run between 21st and 20th of the month. Today (16/2) I asked the cancellation and the PAC is valid until 17/3.
  • The PAC number expires on 17/3. Does it mean with 17/3 included or it is actually up until 16/3?

Many Thanks,

Lydia

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bandofbrothers
Posts: 24,572
Topics: 988
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Registered: ‎17-04-2012

Re: After calling for monthly contract cancellation and PAC number provision.....

[ Edited ]
Hi.

Sorry to hear your leaving.

Thread link
http://community.o2.co.uk/t5/Discussions-Feedback/Obtaining-a-PAC-Code-from-the-O2-Network/m-p/54427...
Your PAC code is valid for 30 days from its issue to you.

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MI5
Posts: 28,045
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Registered: ‎04-04-2012

Re: After calling for monthly contract cancellation and PAC number provision.....

Considering the fact that it can take 2-3 days to action a PAC request, I would start the process around the 12th of next month.
You will lose a couple of days that you have paid to O2 but it will ensure you don't have any problems with the PAC not been valid.
Using the PAC immediately cancels the contract so no worries about having to give notice.
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