Absolutely terrible service

[Anonymous]

I pre ordered the new amazon fire phone almost 2 months ago which should have been delivered 1 month ago... Still waiting after contacting almost every day to try to settle the problem. The phone was delivered and I missed the delivery by 5 mins so rearranged for next day delivery to my work.. It didn't arrive and has supposedly been delivered to someone then apparently returned to O2 and I have been over and over the same complaint until I'm blue in the face with so many promises of a phone to be sent out and still NOTHING .... I wanted to cancel the phone but as I haven't received it I can't cancel.
This is my first and very last time with O2.
Customer service is appalling with the same poorly written answers with no idea of how to deal with this issue.
Each time I'm asked for the same security letters and could recite their questions in perfect order.
I am disgusted.

[MI5]

Hi and welcome. Sorry to hear your news but we can only sympathise with your plight. Please keep trying CS for resolution or enter a complaint here http://www.o2.co.uk/how-to-complain

[Cleoriff]

And here was I thinking they would be desperate to get this phone out to improve sales figures...

[Anonymous]

Trying web chat for the last time before the compliant is sent in.

[Bambino]

You may as well start writing your complaint now. You won't get very far with Live Chat.

[Anonymous]

Good luck and please let us know how you get on. 

[MI5]

Best of luck. If possible we usually suggest calling 202 over live chat or 0344 8090202 from any other phone.

[Anonymous]

Finally got to cancel my order... Will see if the confirmation ever comes through. No other promises did so I'm not holding my breath.
Complaint now written and never to use O2 again.

[MI5]

Not a good first impression and no one would blame you.....

[Anonymous]

Did Live Chat cancel your order ?

Its sad this got to this stage.