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4G not working

Anonymous
Not applicable

I have recently moved over to O2 having previously being on EE sim only. I now have a 4G ready sim only deal, I have had this deal for about 3 days now on an Iphone 6 and I am still unable to connect to 4G. I have checked to see if coverage is available in my area, which it is. I have also checked in my settings to see if 4G is running on my phone which it also is. I'm not sure if I need to activate anything, help!

Message 1 of 25
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MI5
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@Anonymous wrote:

I had the same issue when I took a SIM only deal and a few months back. For some reason the SIM was supplied on a Blackberry plan, used online chat support and they changed plan and enabled 4G which started working overnight.


Common mistake which we've raised a number of times with forum management.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 11 of 25
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Anonymous
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Thanks, I rang them back. This lady was helpful and said the same thing, my account was set up on blackberry plan, everything is now up and running.

Message 12 of 25
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Beenherebefore
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@Toby ....yet another !!

 

 

This is not an error when setting up the account, it's utter sloppiness in work procedures.

"My life is a facsimile of a sham"
Message 13 of 25
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Martin-O2
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Glad to hear you go the issue sorted @Anonymous! 

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Message 14 of 25
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Beenherebefore
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@Martin-O2 wrote:

Glad to hear you go the issue sorted @Anonymous! 


@Martin-O2 ....but they shouldn't have been put in that position.

 

This sloppiness has been going on for months and O2 have failed to take any corrective action.

"My life is a facsimile of a sham"
Message 15 of 25
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Cleoriff
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@Martin-O2. I think someone suggested this change of practice in the Ideas Section?

Needs looking at urgently I would think?

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Message 16 of 25
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Martin-O2
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Yes a change in practice has indeed been raised in the ideas section. I'll make sure the idea is looked at along with the others as this is mentioned on the forums regularly. 

 

Thanks to all for the feedback on this issue! 

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Message 17 of 25
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jonsie
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@Martin-O2 wrote:

Yes a change in practice has indeed been raised in the ideas section. I'll make sure the idea is looked at along with the others as this is mentioned on the forums regularly. 

 

Thanks to all for the feedback on this issue! 


Just think how many phone calls they would save and many more staff they could cut.....:smileywink:

Message 18 of 25
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Beenherebefore
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@Martin-O2 ......this shouldn't have needed "an idea" logging.

 

It's just good working practice to do a job correctly the first time.

 

Just think how much extra working time O2 employees and contractors could create just by doing their job correctly first time rather than having to go back over the same ground to correct their errors.

 

O2 could halve it's workforce probably.

 

If these sloppy work practices are endemic within the Telefonica Group, just imagine the savings that could be made......just by doing a job correctly the first time.

"My life is a facsimile of a sham"
Message 19 of 25
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jonsie
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@Anonymous wrote:

Thanks, I rang them back. This lady was helpful and said the same thing, my account was set up on blackberry plan, everything is now up and running.


Just as we suspected from your first post.....

Message 20 of 25
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