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4G - IT IS A MYTH!!!

Anonymous
Not applicable

Hello, it is going to be short... I am over a year with o2. In my contract is that I should have 4G internet. But I have never seen it  during 13 months. I know and totally understand it may be limited on country side, but in Londyn (it is just my thinking) it should work normally...

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jonsie
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Presumably you have a 4G phone, a 4G simcard, 4G enabled on your account?

Check the postcode to see if you are in a 4G area.

It may be that you need to call customer service to make sure your account has 4G enabled. Also check in My O2.

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Bambino
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There are many factors that can affect your signal. What phone do you have? Do you never get 4G? Even in London the signal won't be uniform, and whether you're indoors or out can affect signal too.

I DO NOT WORK FOR O2



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jonsie
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Presumably you have a 4G phone, a 4G simcard, 4G enabled on your account?

Check the postcode to see if you are in a 4G area.

It may be that you need to call customer service to make sure your account has 4G enabled. Also check in My O2.

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gindygoo
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It's still not fully rolled out, and I can vouch it's not a myth as I'm using it to reply to you!

Have u spoken to cs to find out if it's just a case of it not being near you yet, or if it could be something technical that's wrong?

Dial 202 and speak to a cs agent.
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Cleoriff
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Hi @Anonymous Try your network coverage here http://status.o2.co.uk/

Also download my network app onto your phone. http://www.o2.co.uk/apps/my-network

You can keep updated and report if you disagree with status

 

Veritas Numquam Perit

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Curr946
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I get 4G most places I go these days. Sounds like you don't have a 4G phone.
Current Phone: Sony Xperia XZ Premium
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MI5
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It's no myth I can assure you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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adamtemp64
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Follow the advice from @jonsie

 

 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Bambino
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It would help if the OP came back and explained a little more why he's not getting a 4G signal. @Anonymous have you followed the advice given to you by @jonsie and @Cleoriff?

I DO NOT WORK FOR O2



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Anonymous
Not applicable

 Either signal congestion or the area hasnt had 4G rolled out yet. I am writing this in my area which has 4G

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