I've just asked customer services for the 3rd time why my SIM isn't working yet, after a successful insurance claim. Well, successful for whoever trousered the £60 excess and sent me out a refurb, but not for me yet..
Each time the agent says "oh it hasn't been done. I'll get it done for you. It'll be 24 hours usually, but i'll make it faster for you". Same script every time. So its been nearly 48 hours now. On Friday it will be one whole week without a mobile phone service.
Ive been with O2 for well over a decade and the first year I was so impressed that they seemed to care so much; they even sent me a big bar of chocolate at Christmas! Id previously been with Vodaphone who truly didn't care.
Well, i'm just about done with O2.
