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[jodalt55]

how can o2 charge me £3500 a month for over 4 months on data service on a phone that i do not have and how can i get my money back.

[jonsie Level 59: Quartermaster]

Wow! You need to give a lot more details before anyone can possibly comment.

[jodalt55]

for over 4 months now o2 has been charging me up to £3500 on data call witch they say is coming from a iphone that i dont have. i use a blackberry. they say it is coming from my mobile number but how can it be if i dont have the phone they say i do

[adamtemp64 Level 50: Versatile]

Wierd as o2 have a data cap of £40 50mb or £120  200mb if opted to raise it for non uk usage and have done for ages. And uk usage is slowed past your allowance and has been since 2010 and before that it was unlimited with a fup again data slowed.

Only o2 will be able to advise you. I would ask for a full breakdown of the charge and proof

[jodalt55]

Have been trying to get answers from 02 and all I get is they will credit my money back but so far still waiting, Thank you for your reply

[perksie Level 58: Overseer]

You are seriously saying you've paid O2 £14,000 in four months?

There is something strange about this!

[adamtemp64 Level 50: Versatile]

Have you asked o2 if there is a possibility of a cloned sim I.e. it is in more than 1 place at a time? Have they offered a new sim so that if cloned the other sim will die.

[jonsie Level 59: Quartermaster]

So as I understand this, you have paid this monthly charge for 4 months (otherwise the phone would have been barred) but you continue to use the sim card which is still racking up these huge data charges? Or are your bills back reflecting your current usage and you are disputing the last 4 bills?

I'm missing something here....?

[jodalt55]

my new bill that I received on Saturday is £1688.93 then vat £337.79 total £2,026.72 my line rental is £25.00 call charges £0.84 the rest is for this data calls, 02 have not offered any ideas as a clone sim or a new one they are saying which they have been saying now for the last 5 weeks they are putting my money back into my account which up today am still waiting

[adamtemp64 Level 50: Versatile]

Data calls could be a dial up gsm wap gateway hence not caught by the data limits.

Perhaps a call to o2 asking for a new sim and when you activate it if these charges stop that would point to a cloned sim.

What is the data call number showing on your bill?