repair tracking service is down

[Anonymous]

My phone went off for a repair earlier this week.  I want to check progress but th esite sppears to be down

https://selfserve.o2repairtracking.co.uk

error in Browser is

"The server at selfserve.o2repairtracking.co.uk is taking too long to respond.

    The site could be temporarily unavailable or too busy. Try again in a few moments.
    If you are unable to load any pages, check your computer's network connection.
    If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web."

whats up with your service ?

[Toby]

Hi @Anonymous,

I'm Toby, the O2 Community Head. Welcome to the community! Sorry to hear you're having trouble with that link. We have reported it and its being very soon. 

Have you been given a date when your repair will be finished?

[JulianC]

Well it's over a month since that last post and - having experienced the same problems with websites and repair numbers not working this isn't looking very good is it?

[jonsie]

It doesn't give you much confidence if indeed they can't fix a link in over a month.

[Cleoriff]

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@jonsie wrote:

It doesn't give you much confidence if indeed they can't fix a link in over a month.

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I agree. I hope @Toby will be able to update us on this...

[MI5]

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@JulianC wrote:

Well it's over a month since that last post and - having experienced the same problems with websites and repair numbers not working this isn't looking very good is it?

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Can you confirm if the link to the tracking site doesn't work or the actual repair reference number? 

[Anonymous]

Im having exactly the same problem. Left my phone in on Saturday and got an acknowledgement email shortly after containing a link to the repair site that just times out every time I've tried to access it. Here's the text of the email:

We're sending your phone to our repair centre to get it up and running again. We'll let you know when it's there.

In the meantime, you can track it online, go to www.o2.co.uk/repairs and type in your repair number 0208040089478 and your postcode.

I've tried the alternative link that was posted previously, but like the others on here, it doesn't find any repair.  After the abuse I suffered in one shop for having the gall to suggest that O2's policy doesn't trump the Consumer Rights Act and now this, the chances of me being a return customer are rapidly diminishing

[MI5]

@Toby for feedback the above link redirects to selfserve.o2repairtracking.co.uk which is reported as being down.

Website Name:

selfserve.o2repairtracking.c…URL Checked:

no responseResponse Time:

unknownLast Down:

DOWN

Selfserve.o2repairtracking.co.uk is DOWN

It is not just you. The server is not responding...

[Cleoriff]

Just tried it myself...wouldn't even connect. Didn't even get an error message!

[MI5]

I checked it on "is it down"

[Cleoriff]

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@MI5 wrote:
I checked it on "is it down"

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Ah that would be it then...I just clicked the link....