porting my number

[Anonymous]

Hi I am porting my number over from my old contract with three. I got my new contract at carphone warehouse who advised it wouldoes go through by the Tuesday mor in at 9am, signed up on the Sat. Contacted O2 via online chat, they said Thursday. Still not went through, re-contacted today and advised Tuesday, however keep getting texts on my old number to say port I  details are in-correct!!! Getting rather p'd offor with the whole thing, any help much appreciated.

[MI5 · Accepted solution]

Only CS can help you as we can't access accounts on here.
Check your PAC is correct by calling Three and make sure it is less than 30 days old.
Then chase O2 for an explanation as to why it is failing to work.

[jonsie]

If the PAC is correct then you need to contact customer service. I would advise against using live chat for this as it needs to be dealt with by the porting team. Contact numbers are in the link at the foot of the page.