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old phone bill

Anonymous
Not applicable
Hi,
I bought a new sim to go with a phone I was given and in turn created a new account on a different e-mail address to go with it.
I'm now paying for both my old and new phones still, despite not using the old one. How do I cancel the number of my previous phone?
Thanks
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MI5
Level 94: Supreme
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Registered:
You need to contact CS http://www.o2.co.uk/contactus
Contracts continue on a 30 day rolling basis until cancelled.
Some further help here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143442 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
You need to contact CS http://www.o2.co.uk/contactus
Contracts continue on a 30 day rolling basis until cancelled.
Some further help here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
Level 94: Supreme
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Registered:

Just phone 202, choose the option for leaving and give 30 days notice. They will purposive a bill for you. If you have a direct debit on the account wait until you get a zero balance bill before cancelling it. 

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