old phone bill

[Anonymous]

Hi,
I bought a new sim to go with a phone I was given and in turn created a new account on a different e-mail address to go with it.
I'm now paying for both my old and new phones still, despite not using the old one. How do I cancel the number of my previous phone?
Thanks

[MI5 · Accepted solution]

You need to contact CS http://www.o2.co.uk/contactus
Contracts continue on a 30 day rolling basis until cancelled.
Some further help here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...

[jonsie]

Just phone 202, choose the option for leaving and give 30 days notice. They will purposive a bill for you. If you have a direct debit on the account wait until you get a zero balance bill before cancelling it.