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o2 shop issue

Anonymous
Not applicable

Hi, i recently tried to purchase a tablet from the o2 shop and on the final step of payment it failed for some reason..

So i tried again on a different computer and that same thing happened, it failed on the final step (this is after putting my card details in).

 

However when i checked my bank balance, the amount for 2 of these tablets has been taken (gone from "available balance" ) and i was just wondering what happens now? should the funds get bounced back into my account since the payment apparently failed?

 

I was going to wait a few days  to see if the payment goes in, but wanted to post incase anyone could give me some assurance

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Anonymous
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Thanks all for the input, i contacted customer service who said it should be back in my account within 72 hours.

If not then i should contact my bank.

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Anonymous
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Hi

It could be the system has held the funds and will return to your bank account.

If you call O2 customer service they will clarify

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jonsie
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Normally the payment is reserved and would become available to yourself after around 5 days. You could contact customer service to check whether the sale went through or not.

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Anonymous
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MI5
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What is showing as the order status in your "My O2" ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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And I would act pretty urgently on this (Contacting your bank immediately)...

My other half had exactly the same happen to him when buying a laptop.

He was assured that only one payment had been taken (by the retailer) However according to our bank TWO transactions had taken place and he had to stop one of them...:smileysad:

Veritas Numquam Perit

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Anonymous
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Thanks all for the input, i contacted customer service who said it should be back in my account within 72 hours.

If not then i should contact my bank.

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Anonymous
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Thank you for the update.

I'm sure all will be fine.

Just keep an eye on it. slight_smile
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MI5
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Good luck and let us know how it goes please....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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@Anonymous wrote:

Thanks all for the input, i contacted customer service who said it should be back in my account within 72 hours.

If not then i should contact my bank.


As thought two transactions had occurred (similar to my experience)

Keep checking your bank is my advice..... If you ring the bank they can always tell you if a return transaction is pending....something you cant see yourself online..

Veritas Numquam Perit

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