o2 anniversary gift disappeared

[idsy]

I had an argos voucher and Debenham voucher which showed up on my o2 priority app yesterday becuase i had renewed my contract and it was due to expire at the end of the month. I reserved an item at argos and was trying to get the voucher up on the app but it has disappeared. Is there any way to get the voucher back on there again?

[Anonymous]

Hi

If it's not in your activity in the priority app you may need to call O2 Customer Services. 202 for Contract. 4445 for PAYG to see if they can help.

[MI5]

If you didn't save it you will need to contact cs to get the code back http://www.o2.co.uk/contactus

[jonsie]

I've had the same problem with some offers even after saving themoney.  Hope CS can help but I just gave up on the offers.

[idsy]

Thanks for the replies. I wouldn't have been too fussed but I actually was on the way to buying something that I was only getting from argos due to the money off. Nevermind I'll give o2 a call and see what they can do. Again thanks for the replies

[MI5]

You're welcome and good luck

[jonsie]

Good luck I would be interested if they can actually do anything ☺

[Anonymous]

Don't know what cs can do now though unfortunately

[Anonymous]

Hi @idsy ,

Have you tried removing  the app and reinstalling  it again?sometimes when the app has not been used in a while and the software is not up to date it can cause this kind of problem. If not 202 can Investigate it for you but can take up to 5 working days.

[idsy · Accepted solution]

Hi @Anonymous

I've tried that a few times but no luck. Cs have submitted my details and have been told 5 working days to get it sorted as you said