fitbit not delivered

[Anonymous]

I claimed my fitbit charge that came free with my new phone. I got an email saying it had left the warehouse on 26th but nothing 😕 has anyone else had this?
I have a tracking number in the email but the apps and website make it impossible to track my order. It's like they have forgotten ;( how do i track thi

[MI5 · Accepted solution]

Your order will have a tracking link in your My O2 http://www.o2.co.uk/myo2 and also from the email you received.
It can take 14 days from acceptance to delivery so I would expect it any time now.
If you are still having trouble call CS on 202 who will help you track it.

[Anonymous]

Thanks, the tracking link doesn't appear on my 02. i will try to call them

[MI5]

Good luck and hope you get it soon.

[Anonymous]

So i went on the chat thing 8 days ago and they said that my fitbit would be shipped again. I recieved another email on 12th May saying:

"You'll be pleased to know that your order will be delivered by Royal
Mail, First Class post.

We hope to get this to you by tomorrow, however please allow 2 - 3
working days.

You won't need to be at home to sign for the delivery as we'll post it
through your letterbox."

Nothing... and nothing on the my 02! Do i have to go on the chat thing again? This is getting rediculous, it this a royal mail thing or 02?

[Cleoriff]

Until you receive it this is the responsibility of O2. Please avoid live chat and give Customer services a ring  202 Contract ....4445 Payg

[Anonymous]

Still havent received my Fitbit despite being reassured last week that one would be received by Friday....not sure what else to do - any (clean) suggestions ?

Many thanks

[MI5]

http://www.o2.co.uk/how-to-complain

[jonsie]

It would be much easier if o2 stopped these promotional gifts and adopted a policy of cheaper phones. Why do customers continually have to spend time and effort to get what's promised.

[Anonymous]

Well, after contacting last week I was told that one would be delivered priority in 1 - 3 days....phoned back a week later to find none had been sent as they do not hold the stock ! a workaround was then offered by way of me purchasing and then having my account credited.

Is this standard procedure ?

Thanks is advance