Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
  • 35479 Views
  • 0 replies
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Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 154372 Views
  • 147 replies
  • 27 kudos

Resolved! SECURITY ISSUE re change of O2 direct debit account

This morning I had an email, subject line 'Your O2 Direct Debit has changed – For information only, you don’t need to do anything'. It was from o2payments@s-email-o2.co.uk . Is this authentic? I contacted O2 on twitter to ask and they have been very ...

suet1 by Level 1: Joiner
  • 11246 Views
  • 5 replies
  • 0 kudos

Bolt on data

Hi, I bought additional data this morning & whilst it's saying in My Account that the purchase has been processed, & I've received a confirmation text, it doesn't look to have been activated. I've been on hold for 12 minutes before giving up trying t...

AINCHL by Level 1: Joiner
  • 142 Views
  • 1 replies
  • 0 kudos

Resolved! Massive mistake in supplying new phone

You have sent me 2 wrong phones last week. And not a phone call this week to discuss the refund of the £60 delivery charge for the 2 incorrect phones which have been returned or when you will dispatch the new phone we had set up. I also notice i now ...

Sallyann by Level 1: Joiner
  • 866 Views
  • 11 replies
  • 0 kudos

Fake O2 message?

Dear Sir or Madam, I am in USA and I already got plenty of your message saying the same as shown below. "Welcome to USA. Your tariff includes roaming here. You get unlimited minutes, unlimited texts and all the data you need each day at no extra cost...

Designer by Level 1: Joiner
  • 147 Views
  • 1 replies
  • 0 kudos

Resolved! Us charges

Hi,Am travelling to us from Monday and I wanted to check my options and charges to use calls and internet while staying there (10days stay)

EvaM by Level 1: Joiner
  • 147 Views
  • 1 replies
  • 0 kudos

Resolved! Switch up

I'm looking to use switch up which I currently have. I would like to switch up to the new s24 ultra released today.I know I have to visit a store but can I use pre order? Or do I have to wait? Also O2 site shows a galaxy watch 6 but no mention if the...