Other Products and Services
Ask the community questions about any other products and services.
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Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
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Resolved! Cancelling an extra

Anyone know how I cancel an extra from my account? I’ve been round the houses on My 02 app and on the website and can’t see how. I am paying £7:99 per month for Cafeyn and no longer want it. Cafeyn website says I have to do it on O2 website but it is...

JulesMac by Level 1: Joiner
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Please help

I upgraded my phone in mid March early and paid the early upgrade fee. O2 took the payment twice, but every time I call up and speak to someone they try and refund it as it’s been added to my account “credit” but the system doesn’t let them. When my ...

EmilyJWM by Level 1: Joiner
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Resolved! Random Calls

I keep getting calls from unknown numbers saying that I have rung them how can I stop this happening?? I have tried a reset of the phone, deleted recently installed apps and cleared search history

MAJDoc by Level 1: Joiner
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O2 Travel

My latest bill has three charges for O2 Travel. I have tried the online chat to find out what the O2 Travel charge relates to but the was a cul-de-sac.Can anyone enlighten me? David H

DavidH3 by Level 1: Joiner
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British Transport Police - Text 61016

Can I ask why O2 charge for texts to the British Transport Police text service - 61016. Other operators don’t and I feel, that given we want to encourage people to report incidents to police on public transport that this fee should be waived by O2.Te...

skiloony by Level 1: Joiner
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Plan.com?

Had a call from a company called Plan.com who knew that i was with O2 and that i was self-employed, no more than that. They claimed to be under O2/ worked alongside them. They offered me a ‘business deal’ which was much cheaper than what i’m currentl...

SophC by Level 1: Joiner
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Resolved! Refusing delivery

Hello, I refused a delivery today as I'd like it to go back to o2 and I can get a refund. It was an apple pencil that I didn't want anymore. The courier was DHL. After I refused delivery, I received this message, "Looks like our driver tried to deliv...

Ally3 by Level 1: Joiner
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Resolved! Data queries

Hello newbie here. Iv recently been blocked making calls texts and no data due to falling behind on my bill but a couple of days now since I paid in full but only been able to call out and text again but still no data. Iv tried asking the support tea...

Mozzo by Level 1: Joiner
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Resolved! O2 refresh

Hi, I would like to know if I can apply my o2 student discount to my Refresh contract? I started my contract over a month ago and I have found cheaper options for the iPhone 14 (128GB) on other websites.

Why didn’t I get an emergency alert today

Hi All, Along with many others, I didn’t get my emergency alert notification today either on my iPhone, O2, or iPad, 3, although my husband got his on Vodafone standing next to me. Device notifications were on, latest upgrade and within 4G etc. Genui...

LP3 by Level 1: Joiner
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