Other Products and Services
Ask the community questions about any other products and services.
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Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
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Resolved! New upgrade

Hi , I would like to change the phone in the new upgrade .for iphone 14 pro max , not iphone 14 pro.

Is74 by Level 1: Joiner
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NO customer service

my o2 contract phone hacked, reported to o2. next day o2 gave PAC number to vodapahone for my o2 contract phone number. ten days later - despite numerous complaints and shop visits - NO resolution or outcome from o2. o2 has done NOTHING ! had to get ...

JeffT by Level 1: Joiner
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Resolved! Premium text

HiThere is some extra charges added in my o2 bills for premium text service. But I didn't activate it and don't know what kind of service is it.I want to deactivate this service and refund my money which I paid for this service. Thanks

280386 by Level 1: Joiner
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Resolved! Order has not arrived

I placed an order 2 weeks ago for jbl headphones to collect in store on the day, the item was out of stock and said i will be notified when in stock. I have heard nothing from the store

Cherry_x by Level 1: Joiner
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Resolved! Call restriction Spain

I'm in Tenerife with my husband and he is unable to text or phone me. He gets a message stating restriction on this number. I am on a rolling contract. We have no issues in the UK. Any ideas?

Sandra60 by Level 1: Joiner
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Resolved! Claiming free galaxy Buds Pro2 issues

I have used the code in the checkout when attempting to get my free buds but once I entered the code in it says its free but still asks for direct debit account details for a monthly direct debit of £5.38, why would I need to pay that for free buds?

JackJack by Level 1: Joiner
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Regaining a deactivated number? Please help.

As the title states, some time ago I lost the SIM card associated to my mobile number and so ordered a new one. I was completely unaware that after 6 months of inactivity on the original sim it would be recycled, and I just kind of went on with my li...

Beanz by Level 1: Joiner
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Can't activate Disney+ Extra

@TheresaV @O2Lisa I hope I've tagged the right people - I think you helped someone else.I've added Disney plus as an we extra on my account. It says I need to activate it but when I try to follow the link they provide I get an error code. I can't get...

Yolanda by Level 1: Joiner
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Resolved! Reactivation of iphone

I lost my phone 10 days ago, I reported it lost and a block was put on my phone. The phone was found the next morning in my friends car so I called back and requested phone to be activated. 10 days have passed and It still does not work despite havin...

Resolved! Extra £100

So I'm planning to recycle my Samsung S20 FE 5G for £91 through O2 Recycle. I got an Extra £100 voucher with my S23+ contract so I was just wondering when my trade-in gets processed, do I get a choice of where it goes? Like can I get the entire £191 ...