Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
  • 37791 Views
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Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 157684 Views
  • 147 replies
  • 27 kudos

O2 - WiFi Extra not working on TfL

I have an Android phone bought from O2 UK. I have an O2 UK SIM card on contract. I don't think the SIM is correctly provisioned. On the London Underground, I see the network "Wifi Extra" which is "Available via O2". When I try to connect to Wifi Extr...

edent by Level 1: Joiner
  • 3562 Views
  • 14 replies
  • 1 kudos

Resolved! Airtime rewards

I’ve been using airtime rewards for around a year with no issues but when I put my mobile number in now I’m getting a message “The number you have entered is not a valid O2 phone number”. I have checked I am inserting the correct number.

Anne63 by Level 1: Joiner
  • 463 Views
  • 1 replies
  • 0 kudos

Resolved! Disney+

I have activated 2 lots of Disney+ rewards but only 3 months has been added to my Disney+ account, how can I rectify this please

JazH by Level 1: Joiner
  • 193 Views
  • 1 replies
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Resolved! O2 Added damage cover to my bill without my consent

The O2 damage cover insurance was added to my bill this month, even though i don't want it nor will continue to want it. I never added this option to my contract when i started it years ago and would love to know why this has suddenly been added to m...

Calvie by Level 1: Joiner
  • 341 Views
  • 1 replies
  • 0 kudos

Resolved! Galaxy earpods with contract

I got this contract a few months ago and I was entitled to a free pair of galaxy airpods (earphones) but they never sent me a message or anything. They were supposed to send me a link or code to claim them but never received...does anyone know how? A...

Kateb180 by Level 1: Joiner
  • 251 Views
  • 1 replies
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Post

I keep getting post for someone who is clearly using our address by mistake. It's been 3yrs. Who do I contact to stop this?