Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
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Resolved! I didn't make the order number NC20197468

Hello, Yesterday night a few text messages and emails arrived that I made the following changes which I have no idea at all about: Modify order : (REMOVED) Airtime plan 20GB, Unlimited UK Minutes, Unlimited UK Texts, 12 months Added Bolt on : out-of-...

BenYS by Level 1: Joiner
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iPhone 15 Pro Max collection

I’ve never pre-ordered a phone before. I completed my order for an iPhone 15 Pro Max at 13:07 last Friday. Just 7 minutes after the pre order went live. On my confirmation email it doesn’t give a date for collection but when I ordered it it said the ...

Resolved! Fraudulent Account using my Identity

So someone has used my name and address to set up at least 2 fraudulent mobile phone accounts.I am now receiving loads of letters from 02 demanding outstanding payments and threatening me with court action etc.I am not even an 02 customer.What I want...

pedro32 by Level 1: Joiner
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Supposed call from 02- scam?

Had a call today from this number, 0161 507 2864, claiming to be calling from 02 to discuss discounts on my account. When I asked how I knew he was from 02 he said he could provide me with details but then his 'computer froze' and he said he'd have t...

HJ by Level 1: Joiner
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Galaxy z flip 5 upgrade with free chrome book

Hi I have upgraded to a Galaxy z flip 5 phone and it says to claim my free chrome book...but I have no Idea how to do this? And i can't find a number to get hold of someone from O2 to speak to. Please help I have 8days left of this offer until it exp...

Paula8 by Level 1: Joiner
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Order Confirmation

I have received a text which has come through on the same message string as my normal confirmation of my bill. It is saying that my order has gone through and I can track progress. I haven't made an order, please can you confirm this is an error?Than...

MCrane by Level 1: Joiner
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Noisy O2telephone lines

I've called numerous times today in the hopes of speaking to someone in the sales team as I'm looking to add a new device to my plan. All four telephone calls have been answered and the background noise is so extreme, that each time I've had to end t...

watters1 by Level 1: Joiner
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Resolved! Earbuds

Hi I would like confirmation on the earbuds, I have recently upgraded as you can see. And I'm pretty sure I should get some earbuds, how do I get these as there seems to be a lot of confusion online!

Nikjones by Level 1: Joiner
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