Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 154356 Views
  • 147 replies
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Resolved! Samsung Earbuds with Samsung S23

Hi There, I recently ordered my new Samsung S23 and part of the package was advertised that Samsung Earbuds could be purchased along with the phone for £1. There was no option to add this at checkout and now the phone has arrived I'm wondering how I ...

SH6 by Level 1: Joiner
  • 1708 Views
  • 3 replies
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Phone order

Hi, I ordered a phone for delivery today. When I logged on to My O2 to check the status of my order it says order status "completed", but I haven't received anything. Is this an error or is there a problem with my order which I should be worried abou...

S_am by Level 1: Joiner
  • 207 Views
  • 1 replies
  • 0 kudos

Resolved! Data amount

I have just received a message stating I have used 2.05 of data. Does this mean I have to pay for mobile data for the rest of the month?

Liver by Level 1: Joiner
  • 218 Views
  • 1 replies
  • 0 kudos

awful o2 customer services and network services

i have been with o2 for many many years but i am finding that as per my subject, the network is appalling now and seems to be for others where i live. In fact it was at my previous address 20 miles away too. Are o2 not investing in upgrading their ma...

Martin_H by Level 1: Joiner
  • 281 Views
  • 2 replies
  • 0 kudos

audible cancellation

Hi there, I am trying to find a way to cancel my audible extra subscription. This is due to the fact that I don't actually use it. I have been looking for how to do for some time on your website, with no luck. I would appreciate some help with this p...

Bextrow by Level 1: Joiner
  • 217 Views
  • 1 replies
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Warranty for signal issues

I have a 3 year warrenty, only had my phone just after a year but all of a sudden my phone is picking up zero signal, randomly it does but only in the sense on showing the 4G symbol, not any actual signal. Tested the sim in my mums phone so I know it...

Remigans by Level 1: Joiner
  • 295 Views
  • 3 replies
  • 0 kudos

Resolved! Advice on split port from Vodafone to O2

Attempting to port a number from Vodafone to O2. The number is showing as left Vodafone but inbound calls only reach the old Vodafone SIM card. Outbound calls from both the old Vodafone SIM card and new O2 SIM card display the same mobile number. No-...

Extended warranty

Hi, I've damaged my phone and it's no longer turning on and is editing a string chemical smell from an area of damage. The apple logo flashes slowly. I've tried plugging into my computer and updating the software but this fails.Does my extended warra...