Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
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Resolved! Claim for free Galaxy pro earbuds

Hi, I hope someone can help me as I can't get any response from customer services. I preordered the Samsung Galaxy z flip 5 on 31st July and wasn't aware of the promotion to claim for free Galxy Pro earbuds until I saw it in my email. How do I go abo...

Variat by Level 1: Joiner
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Purchasing

Does anybody else when go to place an order the purchase page agrement page that pops up always stay black screen so you can not go any further than this just says sorry something went wrong please try again?

Account and order problem

Hii have problem with the detail in my account which is i change telephone number in my account accidentaly and cant change it back to previous one. Therefore cant log in my account and see my order which is inpayed and ordered yesterday

SAM49 by Level 1: Joiner
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Resolved! Porting number not worked

My wife has been trying to transfer her number from Tesco mobile to O2 for the past 8 days with no success. She completed the online form last Thursday but due to bank holidays was told it wouldn't happen until the Tuesday, on the Tuesday her tesco m...

NDC by Level 1: Joiner
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Resolved! Why have I been charged for Disney+

I’ve just moved over to O2 recently. They kept prompting me to pick a “free” extra so I tried to do this and picked Disney+ although the process wasn’t clear and as I expected it looks like I’ve been charged for this?? Why offer it for free if you ha...

Bunlady42 by Level 1: Joiner
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Upgrade rules

This is what I understood to be the case:'It doesn't matter how long you've had your current phone for, or how long you've got left on your plan. And you won't even have to pay off your current plan – we'll settle it for you. How do I upgrade? Just v...

JT6 by Level 1: Joiner
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Resolved! AMAZON DEAL THROUGH O2 cancellation

I got a deal for Amazon Extra through O2 but now I cannot get into my account on Amazon Music because O2 have not cancelled this or removed it according to Amazon Prime. They told me O2 had to cancel this so I can access it again, I'm paying for a se...

Dashdash1 by Level 1: Joiner
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