advice about a text message from o2

[Anonymous]

I have just received a text message from o2 saying "Hi, you recently bought something from O2 protect by charging it to your mobile bill. We would like to ask you a few questions about using this service."

I have not bought anything recently, how do I check that I am not being charged for something I haven't purchased? Why have I received this message? What do I need to do to make sure my account has not been compromised? When I look online it says I haven't purchased anything in the past 30 days!!

Advice please.

[MI5 · Accepted solution]

Any orders will show in your MyO2 so if nothing there it must have been sent in error.

[adamtemp64]

Could this be a clever phishing scam ? 

Charge to mobile would show as recent charges and not in my orders 

@Anonymous what number did the SMS come from ? 

[MI5]

It would show in your MyO2 under the recent changes section though I assume?
Don't follow any links from the sms and log in directly through the app or online to check.

[Anonymous]

thank you

[jonsie]

If you haven't bought anything and nothing is showing in My O2 then you can ignore it. If in doubt call them.