cancel
Showing results for 
Search instead for 
Did you mean: 

Why is O2's customer support so awful?

Anonymous
Not applicable

I can't speak to anybody - 35 minutes holding on with no response...

 

I can't raise anyone in the O2 online assistant area...

 

Is this a mechanism to prevent my request fior a PAC?

Message 1 of 16
4,253 Views
15 REPLIES 15

Cleoriff
  • 122366 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@Anonymous wrote:

O2 worst mobile phone company


As a phone company I actually think they are pretty good. We were talking about customer support on this thread though....

Veritas Numquam Perit

Girl in a jacket
Message 11 of 16
948 Views

jonsie
Level 94: Supreme
  • 92921 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

@Anonymous wrote:

O2 worst mobile phone company


Bit of a wide sweeping unsubstantiated statement that has no bearing on this thread.

Message 12 of 16
946 Views

Anonymous
Not applicable
I don't know about "wide" but it's not "sweeping" or "unsubstantiated" - you've only got to look at the number of threads compailning about poor customer service to realise that.
Message 13 of 16
853 Views

simpleHelp
  • 2 Posts
  • 0 Topics
  • 0 Solutions
Registered:

hi , I need to speak to an advisor, I cannot call out from my phone and O2 web 'help' page just gives me the runaround.. can you help , getting increasingly frustrated with this ! 

thanks

Message 14 of 16
417 Views

simpleHelp
  • 2 Posts
  • 0 Topics
  • 0 Solutions
Registered:

by the way the subject title was inherited from another thread , I just need to speak to an advisor and so posted on the other thread which somehow made a new thread and here we are 

Message 15 of 16
415 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@simpleHelp 

If you can post here, you can use Skype to call.

Details in this link Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 16 of 16
412 Views