on 30-07-2015 23:45
on 30-07-2015 23:45
So I filled in the response to O2's question about my feelings about their previous e mail concerning Priority Treats.
It wasn't pretty. I also wanted to ask them to ditch the promotions and just spend the money on getting better coverage - it is useless. There wasn't the opportunity so I returned the email. This didn't work - it bounced. They gave me links on how to communicate with them. It seems they don't like emails - although happy to send them to me. So here I am.
O2 - please improve coverage and just stop wasting my time and your time on promotions.
on 30-07-2015 23:49
on 30-07-2015 23:49
This is a customer to customer forum. O2 don't monitor this site on an official basis. Here's a link if you have a complaint: http://www.o2.co.uk/how-to-complain
on 30-07-2015 23:59
on 30-07-2015 23:59
We would all like better coverage but it seems O2 think Priority will attract customers. Maybe it does, maybe some people even find something worthwhile on there. Maybe one day I will but I ain't holding my breath!
on 31-07-2015 08:19
on 31-07-2015 08:19
@Anonymous. I smiled cynically when you said you filled in an email questionnaire from O2 and then couldn't return it as it was bouncing all over the place (they don't have a supported email address now)...I think that about sums it all up.... I personally would prefer less treats (which I never use) and a generally improved CS service...:smileywink:
Veritas Numquam Perit
on 31-07-2015 09:37
on 31-07-2015 09:37
Priority is evidently working... Q2 net additions were 199k connections (172k contract and 27k pre-pay) which is up 4.4% year on year.
Revenue and operating income both up also.
As for coverage improvements, the deadline is Q4 2017.
ewan
on 31-07-2015 09:55
@jonsie wrote:We would all like better coverage but it seems O2 think Priority will attract customers. Maybe it does, maybe some people even find something worthwhile on there. Maybe one day I will but I ain't holding my breath!
I have my free coffee at Nero once a week, occasionally the Domino codes get used but that's about it.