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Unlock contract phone after number has been transferred

Anonymous
Not applicable

Hi all,

 

I wish to buy my friends 5C O2 contract phone. Normally you go into MyO2, select your device, and unlock it.

 

However, they have already transferred their number to their new phone and SIM, so the 5C now has no signal. As such, it obviously can't now receive the unlock signal from O2.

 

In this scenario, how would you unlock the phone?

 

TIA

 

 

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MI5
Level 94: Supreme
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Fill out the form manually using the phones IMEI number and the phone number it was on.
Help here http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-ca...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143423 Posts
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Registered:
Fill out the form manually using the phones IMEI number and the phone number it was on.
Help here http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-ca...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 4
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jonsie
Level 94: Supreme
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Ask him to submit the form and quote the IMEI number of the 5C and there won't be any problem 

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MI5
Level 94: Supreme
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Glad to have helped slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 4
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