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Unable to connect to London Underground WiFi

Bamboccio
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Hello,

 

I am getting this error message since the last few days after logging in to the WiFi via the the standard O2 page:

Sorry we're having a few problems at the moment.  We're working on it, so have another go later.

 

Any one can help?

 

Simone

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MI5
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No, no one on here knows any of that detail.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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The details can only be seen by the admin team and believe me, they do not as a rule bother to even look and definitely respect your privacy. 

Message 22 of 76
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Bamboccio
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I am on Big Bundle, will I be charged to call the customer service?

 

Thanks

Message 23 of 76
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MI5
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4445 is free from your o2 phone on that tariff.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 24 of 76
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Cleoriff
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@Bamboccio wrote:

I am on Big Bundle, will I be charged to call the customer service?

 

Thanks


Have a look here..Calls are free...

Calls to O2 Customer Service on 4445 from your O2 mobile are free or you can call 0344 809 0222 from any other line. Hours of opening are 8am to 9pm Monday to Friday, 8am to 8pm Saturday and 8am to 6pm Sunday.

Veritas Numquam Perit

Girl in a jacket
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Bamboccio
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I called them and they told me to try to reset my wifi connections by sending WIFI to 2020.  Isuspect that it will not help and apparently it will wipe out all my WiFi passwords.  Other option is to call Virgin diretely.  Toughts?

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MI5
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Anything is worth a try although I doubt that will be any difference to the 1.0.0.0 fix.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 27 of 76
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jonsie
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@MI5 wrote:
Anything is worth a try although I doubt that will be any difference to the 1.0.0.0 fix.

You have tried this.....?

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Bamboccio
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Not sure what that fix is, can you advice?

 

Thanks!

Message 29 of 76
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MI5
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@Bamboccio wrote:

Not sure what that fix is, can you advice?

 

Thanks!


jonsie gave you a link to it in his first reply.....

http://community.o2.co.uk/t5/Other-Products-Services/O2-Wifi-At-London-Underground-Not-able-to-conne...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 30 of 76
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