Unable to connect to London Underground WiFi

[Bamboccio]

Hello,

I am getting this error message since the last few days after logging in to the WiFi via the the standard O2 page:

Sorry we're having a few problems at the moment.  We're working on it, so have another go later.

Any one can help?

Simone

[Bamboccio]

No luck again this morning.  I have done a top up now and I will try this evening again.

[Cleoriff]

Is it working for everyone else? Just asking this question as I wonder if it's a problem with the actual WiFi itself?

[Bamboccio]

Someone else I know has exactely the same problem.

If it works tonight then it was the top up that fixed it.

[Anonymous]

I'm also experiencing a similar problem for the past couple of days. I had my device replaced by Apple 2 days ago and since then I haven't been able to connect to the Underground Wifi. I re-registered via the O2 Wifi App which didn't help. O2 then deleted my O2 Wifi account over the phone and told me to re-register once again. This also did not help. They ended up giving me an incident number a couple hours ago and told me it will be passed on to the engineers. When I try to access the Underground Wifi, it lets me click the O2 icon and then ask for my number and then to press submit. After doing this, I get the following error message 'Sorry, this service is only for people on O2. Just joined? It might take us a few hours to sort out.' I've been getting that error message for the past couple days. If anyone finds a fix or knows how to resolve this issue please let me know. In the meantime, log your issues with O2 so they have a record of it. Thanks for any help in advance.

[MI5]

Sounds like a few system glitches which I'm sure will be resolved shortly.

[Bamboccio]

That is a different error message from mine.

In my case I get:

Sorry, we are having a few problems at the moment.  We're working on it, so have another go later.

The topup did not solve the problem.  The error message is on an O2 page so the 'we are working on it' refers to O2. 

Anyone here in the O2 Community knows what the O2 technicians are doing?

[jonsie]

Even the o2 technicians don't know that. Have you spoken to customer service about this?

@Toby can you look into the issue?

[MI5]

I did tag Toby at the start i think?

[Toby]

Hi guys,

Sorry to hear some are having issues with Wi-Fi.

If you could, please send me a PM and we can have a chat about it in relation to any potential factors on your account that are having an effect.

Cheers

[Bamboccio]

Can you see my phone number / account details?