My Galaxy S4 has the bulging battery problem. It's well documented, and both Samsung and O2 accept that there was a problem with these batteries. My guess is that it's a fire risk just waiting to happen.
One phone came from Amazon, who dealt with the problem superbly, more than a year after the purchase. An immediate and helpful response - problem solved with a new battery.
O2, however, provided the other phone and they couldn't be less helpful. They expect me to hand them back the phone (with its user-replaceable battery) so that they can send it back to Samsung.
Are they serious? Hand over my phone, along with all the personal data on it? Do without it until it gets sent back again? And this for a £400+ phone, for the sake of a £10 battery?
Comet used to provide customer service like this, and look where it got them!
Mobile phone companies have managed to get an appalling reputation with the general public, and behaviour like this from O2 just makes it worse. Why would anyone buy a phone from O2 when they behave like this?
