on 01-06-2012 23:35
on 01-06-2012 23:35
on 21-07-2015 17:34
on 21-07-2015 17:34
on 03-04-2018 10:35
My current card is damaged and I would like a replacement. I am disabled so cannot get to o2 shop. I want to keep my current ber. Help please. Thanks
Tony Tapsell
on 03-04-2018 10:41
on 03-04-2018 10:41
@opawrote:My current card is damaged and I would like a replacement. I am disabled so cannot get to o2 shop. I want to keep my current ber. Help please. Thanks
Tony Tapsell
@opa please call customer service and they will send out a replacement http://www.o2.co.uk/contactus
on 16-07-2023 13:43
on 16-07-2023 13:43
How long does this typically take?
on 16-07-2023 14:01
on 16-07-2023 14:01
@nicholasfinlay wrote:How long does this typically take?
Replacement PAYG SIMs are dispatched via Royal Mail, so anything from 3 to 8 days roughly, @nicholasfinlay.
Contract SIM replacements are more tedious, best done in an O2 Shop if you do not want to lose service on the current SIM, and the ensuing delays as that is all sorted after you actually receive the new SIM.
on 16-07-2023 14:07
on 16-07-2023 14:07
@nicholasfinlay To add to the advice from @pgn, if you go in store, which is the quickest option, be sure to bring photo identification with you.