Priority to iPhone customers at the expense of existing customers

[Anonymous]

I've been trying all week to get through to O2 customer services to give my 30days notice.  My contract expires soon and I dont want this to roll into a new month.  I want to take my PAC and leave.

Online Chat initially say theyll transfer me to the cancellation team only to come back and say they are not able to do this at this time.  Only today did someone online admit to me that their chat cancellation sytem is not actualy working at the minute.  the cynic in my says tis is probably deliberate to reassign resorces to new iPhone orders.

So the alternative is to call them.  Fine.  Or not!  Ive tried the number at least twice for the past 5days and have been left on hold anywhere up to 30mins.  When I addressed this with yet another online chat assistant they pretty much admitted priority is being given to iPhone 6 customers (Im on an iPhone 5 and happy with it).

How am I supposed to give the neccessary 30days notice if I can't get through?  Is it any wonder I'll be happy if/when I finally get that PAC code?

[MI5]

Some advice here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...

[jonsie]

Seems you have no alternative but to keep trying.

[Anonymous]

It is a legal requirement for the network to provide the PAC within 2 hours of being requested.

Try using the online chat to request the PAC......O2's staffing levels should be of no concern to you!

[Anonymous]

You could try http://www.o2.co.uk/how-to-complain/complain to put your issues forward although thus may not be the fastest way of achieving what you want to do.