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Possible good news for Bridport followed by poor service

Anonymous
Not applicable

We are poorly served here in Bridport DT6 Dorset. Since May 2015 O2 has been actively throttling bandwidth in the area: providing a reduced service as a response to the closure of EE in the area and Vodafone service problems and the additional customers that migrated to O2. The open fault and admission of the above I have documented, along with a the litany of unfulfilled promises and lack of service, some of which I have documented on this Community site, and I felt that it was now time to steel myself for the proces of complaining and seeking compensation. I spent hours not getting anything done before but with my contact up for renewal soon and Vodafone probably upgrading at the same time I thought now was the time, especially as the guy from Tech Services agreed to put me straight through to someone and explain all the problems. That was going well and the person I spoke to was nice but it was clear early on that the £10 he was authorised to give would not be sufficient, so I asked for his manager. He was not available but would call me back immediately he had finished the call he was on. Cynic that I am I asked for a direct contact number to get back to should i not get a call in 20-30 minutes. He gave me his extension and told me that anyone on CS could transfer the call back to him. All good I thought. He even said he would check that his manager had done it. Well of course I did not hear back and rang CS after 50 minutes or so. I have been on that call now for 1 hour 28 minutes and counting. The last 35 minutesor more i have been listening to bad music, distorted, waiting without comeback from the manager, Mohammed, who I asked to escalate the call. So O2, nothing has changed has it?

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Cleoriff
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Snap @jonsie Happy Dance

Veritas Numquam Perit

Girl in a jacket
Message 21 of 25
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Anonymous
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It's OK I have found one. Looking for more. Thanks for your help.

Message 22 of 25
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jonsie
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O2 should have a record of any phone call or chat session if you don't have it saved...

Message 23 of 25
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Anonymous
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Have now spoken to people who seem to be willing to help and maybe venture outside the box for me. Hope that higher level complaints will reposnd this time, about both the disgraceful treatment today and compensation for the lack of service over the last 10 months

Message 24 of 25
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jonsie
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Do you really want to renew a contract with a network that can't meet your needs?

Message 25 of 25
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