Possible good news for Bridport followed by poor service

[Anonymous]

We are poorly served here in Bridport DT6 Dorset. Since May 2015 O2 has been actively throttling bandwidth in the area: providing a reduced service as a response to the closure of EE in the area and Vodafone service problems and the additional customers that migrated to O2. The open fault and admission of the above I have documented, along with a the litany of unfulfilled promises and lack of service, some of which I have documented on this Community site, and I felt that it was now time to steel myself for the proces of complaining and seeking compensation. I spent hours not getting anything done before but with my contact up for renewal soon and Vodafone probably upgrading at the same time I thought now was the time, especially as the guy from Tech Services agreed to put me straight through to someone and explain all the problems. That was going well and the person I spoke to was nice but it was clear early on that the £10 he was authorised to give would not be sufficient, so I asked for his manager. He was not available but would call me back immediately he had finished the call he was on. Cynic that I am I asked for a direct contact number to get back to should i not get a call in 20-30 minutes. He gave me his extension and told me that anyone on CS could transfer the call back to him. All good I thought. He even said he would check that his manager had done it. Well of course I did not hear back and rang CS after 50 minutes or so. I have been on that call now for 1 hour 28 minutes and counting. The last 35 minutesor more i have been listening to bad music, distorted, waiting without comeback from the manager, Mohammed, who I asked to escalate the call. So O2, nothing has changed has it?

[Anonymous]

Follow the good advice by @Bambino & @jonsie your just going round in circles 

[Anonymous]

Been there, done it 9 months ago and never got a reply

[Bambino]

I will tag @Toby our Head of Community and @Martin-O2 our Community manager. 

[Anonymous]

That's kind, thank you.

[Toby]

Hi David,

Please send me a private message with details on your last chat with us and I'll see if I can help. There's a link in my post signature.

[Anonymous]

That's most helpful. Thank you. I am looking for it now. Any idea what the sender details would be?

[Cleoriff]

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@Anonymous wrote:

That's most helpful. Thank you. I am looking for it now. Any idea what the sender details would be?

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@Anonymous If you are looking to contact @Toby then use this link here http://community.o2.co.uk/t5/notes/privatenotespage/tab/compose/note-to-user-id/60444

[Anonymous]

Thank you. It wasn't thaht I was trying to do but appreciate your effort to help. I was trying to find the transcripts of chats with CS. Cheers

[jonsie]

If you haven't saved the transcripts after the chat you won't be able to retrieve them.

[Cleoriff]

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@Anonymous wrote:
Thank you. It wasn't thaht I was trying to do but appreciate your effort to help. I was trying to find the transcripts of chats with CS. Cheers

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Apologies @Anonymous Re the transcripts ...unless you saved them at the end of the chat I doubt you will be able to recover them now. Maybe @jonsie  could advise for certain?