Overseas charges

[Anonymous]

Hi

I have only just been able to get online to view my statements and last month I was charged nearly £20 for overseas connectivity charges.  The hotel had wi-fi and I used this so don't understand why I have been charged for usage by o2.

Please can you explain this to me.

Kind Regards

Lynsey

[MI5 · Accepted solution]

O2 travel (if in europe) is £1.99 a day. If you still had data turned on this would have kicked in some days.
Your MyO2 will tell you exactly what you have been charged for.

[Cleoriff]

Hi @Anonymous Did you have mobile data and data roaming turned off at all times?

[jonsie]

Depending on your phone, when wifi sleeps data will kick in for updating apps. Mobile/cellular data must be switched off to prevent charges.

[PhoneChanger]

Plus if you have O2 Travel and running iOS 9 (if you have an iPhone) then there is also a setting for the phone to use mobile data when wi-fi connectivity is limited or poor, which in some hotels is the case, so i'd turn it off when you go overseas (its in settings -> Mobile data and scroll to the very bottom of the list)

[Lin-1]

I've just come back from Dubai, I have been charged 4 days of charges for 02 travel, I had my data usage switched off and only used the hotel's wifi - why have I been charged?

[MI5]

@Lin-1 

Calls and texts also trigger the charge.

It's not just for data.

[Lin-1]

thank you - i didn't use text or make calls

[MI5]

@Lin-1 

You would need to ask customer services why then as we cannot see account usage on here Guide: How to find help & contact O2 

[Lin-1]

thankyou