Solved: Order tracking and lack of contact from 02

Anonymous · ‎16-10-2016

I ordered a product for click and collect a week ago (9th) and I recieved a text saying there was none in stock so to wait for a text telling me when they would be delivered, I was told the date would be 10th-16th. It is the 16th and I have no been contacted via text or email. When I try and view the tracker on My02 I get oops something went wrong and I can't access it

MI5 · ‎16-10-2016

You'll need to contact CS http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎16-10-2016

You'll need to contact CS http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Olamilekan · ‎16-10-2016

@Anonymous What phone did you order because if it is the Iphone 7 or plus models, there is currently a delay & a long queue of customers already waiting for their devices to be delivered.

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Order tracking and lack of contact from 02

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