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Order Confirmation

bruce20
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So I ordered an phone earlier today on pay monthly and selected collect from store at the delivery stage. I have received the legal document emails but haven't received a confirmation email that contains my collection reference so I can pick up my device. Could there be a problem stopping them from sending me the email? Nothing is showing up in MyO2.

 

Thanks

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Cleoriff
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I would think if the email comes in....it will be tomorrow.  As said check My O2 tomorrow if not then ring CS. 202 for contract 4445 payg They will give you confirmation

Veritas Numquam Perit

Girl in a jacket

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jonsie
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You probably won't get that email until the phone is delivered to the store.

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MI5
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Have you followed all the links contained in the email?
This is required as acceptance of the contract.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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bruce20
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The only links in the emails were the legal document pdfs and one to read the terms and conditions for pay monthly.

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Cleoriff
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I would think if the email comes in....it will be tomorrow.  As said check My O2 tomorrow if not then ring CS. 202 for contract 4445 payg They will give you confirmation

Veritas Numquam Perit

Girl in a jacket
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bruce20
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I appreciate the quick replies. Thanks

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jonsie
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@bruce20 wrote:

The only links in the emails were the legal document pdfs and one to read the terms and conditions for pay monthly.


Clicking on the links means you have accepted the terms and condition so you should get the confirmation email.

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Anonymous
Not applicable
Try looking in your junk or spam folders
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MI5
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The order won't be placed until all the T&C's have been "digitally" accepted.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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bruce20
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So I woke up to no email. They took my order number and then re-sent the order cinfirmation email. Everything is sorted. Thanks guys.

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