Jump to content Jump to navigation

O2

Reply
Level 2: Apprentice
o2mog
Posts: 11
Registered: ‎17-02-2011

Online billing

Have just moved over to o2 business from T Mobile business. Am I right in thinking that the the only online bills that I have access to are for previous months usage and that there is no way of seeing what calls and data I have made since my last bill.
Please use plain text.
darrengf
Posts: 1,234
Topics: 13
Kudos: 120
Solutions: 23
Registered: ‎04-05-2008

Re: Online billing

I dont have a business account with o2. But all o2 contract customers can see all previous bills and every thing normally 4 hours of making. So i can see any sms and calls made about 4 hours ago. Data is a 24 hour cycle, but recently this is being updated quickly too.
Have u been in touch with o2 businner care and asked them ?
Iphone 5 * SE T68i * On and On * 2GB Data * O2 Wallet * O2 Legacy Broadband * TU GO
Please use plain text.
Level 9: Fired up
Beaufighter
Posts: 1,363
Registered: ‎09-11-2010

Re: Online billing

I'm on consumer, rather than business, so I can't be certain this applies to you, but all my itemisation since the last bill was produced is viewable in the recent charges section of the online bill
Please use plain text.
darrengf
Posts: 1,234
Topics: 13
Kudos: 120
Solutions: 23
Registered: ‎04-05-2008

Re: Online billing

Sorry i should have put the recent charges section of the online bill "
Thanks Beaufighter for helping me out in my hour of madness :smileyindifferent:
Iphone 5 * SE T68i * On and On * 2GB Data * O2 Wallet * O2 Legacy Broadband * TU GO
Please use plain text.
Level 9: Fired up
Beaufighter
Posts: 1,363
Registered: ‎09-11-2010

Re: Online billing

No worries :smileyvery-happy:
Please use plain text.
Level 2: Apprentice
o2mog
Posts: 11
Registered: ‎17-02-2011

Re: Online billing

It seems to be available to consumer customers but not to business customers and I was wondering if there were any business customers who could confirm this. I guess its yet another call to customer services.
Please use plain text.
jonsie
Posts: 11,658
Topics: 65
Solutions: 878
Registered: ‎04-01-2009

Re: Online billing

Send a PM to adamtemp64 as he has been a long standing business customer. I'm sure Adam wouldn't mind me suggesting that. He has been able to answer any business questions posted on the forum.
memberlist.php?mode=viewprofile&u=19921
Chat | Contact | O2 Status | Email | O2 Travel | O2 Money | O2 Insurance | Complaint | Unlock iPhone


Samsung Logo

S3 on Legacy Online Simplicity 15 : 300 mins | 600 texts | Unlimited data | Unlimited O2-O2 calls | 4:1 roaming texts & mms



Temporarily marooned in Thailand...............


Please use plain text.
Level 2: Apprentice
revsak
Posts: 43
Registered: ‎12-06-2010

Re: Online billing

No business customers cannot view calls that havent been billed yet
Please use plain text.
Level 2: Apprentice
o2mog
Posts: 11
Registered: ‎17-02-2011

Re: Online billing

No business customers cannot view calls that havent been billed yet

Thankyou for confirming my suspicions. I guess it's my own fault for not checking before I switched, but having had the ability to do this for the past 3 years on my T mobile Business account it never occurred to me that o2 would still be in the steam age regarding this very basic requirement.
Please use plain text.