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Old number

Anonymous
Not applicable

I have a number in my account which i no llonger use & it still has credit on it

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MI5
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You basically need to use it or lose it unless you want to transfer the credit to a contract account, but to do so you need to move the phone number to the contract too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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You basically need to use it or lose it unless you want to transfer the credit to a contract account, but to do so you need to move the phone number to the contract too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 7
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Cleoriff
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@MI5 wrote:
You basically need to use it or lose it unless you want to transfer the credit to a contract account, but to do so you need to move the phone number to the contract too.

Exactly what I did with mine when switching from PAYG to Contract....(didn't pay a bill for 2 months)

Veritas Numquam Perit

Girl in a jacket
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MI5
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May not be suitable for the OP though as they say they don't use the number anymore.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 7
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Cleoriff
Level 94: Supreme
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@MI5 wrote:
May not be suitable for the OP though as they say they don't use the number anymore.....

Shame...will lose it then...

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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Yep, use it or lose it !
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 7
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Anonymous
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Hi @Anonymous can you transfer the credit to a contract account as @ MI5 suggested?
Message 7 of 7
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