Solved: O2Open was never applied

Anonymous · ‎19-09-2016

Hi, when I bought my phone about 3 months ago I rang to apply my o2open discount, i just checked now and it does not appear to have been applied to my phone. How would be best to get this applied to my phone now?

MI5 · ‎19-09-2016

You need to call CS and explain and see if they can figure out why.
You are now past the deadline for getting it applied though unfortunately.
They may offer you a goodwill gesture though if it was their fault.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎19-09-2016

You need to call CS and explain and see if they can figure out why.
You are now past the deadline for getting it applied though unfortunately.
They may offer you a goodwill gesture though if it was their fault.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

madasaf1sh · ‎19-09-2016

o2 open codes have had to be texted to o2 for the past 6mths, as when i upgraded CS gave me the format to text as they couldnt do it, and the same when i got a tablet a couple of months ago.

Did you text the code to o2 at all?

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

MI5 · ‎19-09-2016

Help and instructions here http://community.o2.co.uk/t5/Other-Products-Services/O2-Open-and-Friends-and-Family-Discount-Schemes...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Curr946 · ‎19-09-2016

Assumed to store had to apply these now?

Current Phone: Sony Xperia XZ Premium

MI5 · ‎19-09-2016

Both ways still work.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎19-09-2016

Texting work I can vouch for that but in store also is another option. After 3 months I doubt you will get it applied now...

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