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Level 1: Joiner
Posts: 1
Registered: ‎13-10-2013
Accepted Solution

O2 travel

Hi can someone help me out i recently returned from turkey and i have o2 travel on my phone which i thought gave me sixty minutes talk time and internet usage at 1.99 a day plus 7p a text i then came home to a bill of 140 pounds is this right????

Posts: 27,693
Topics: 232
Solutions: 2,033
Registered: ‎04-01-2009

Re: O2 travel

Unfortunately at the moment Turkey is not included as part of O2 Travel. I don't know why but perhaps it's worth querying with customer service.

 

  • What countries are included in O2 Travel?

    The service is available in Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Monaco, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Vatican, San Marino, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.

Posts: 24,752
Topics: 229
Solutions: 1,536
Registered: ‎29-07-2008

Re: O2 travel

Jonsie's correct, you can check the costs for Turkey here:

 

http://www.o2.co.uk/support/internationalandtravel

Please support the Disasters Emergency Committee: http://www.dec.org.uk/appeals

Sky Unlimited Broadband - Legacy O2 Simplicity 20 -Nexus 4 Android 5.02
Posts: 26,979
Registered: ‎17-04-2012

Re: O2 travel

Hi Ronster.

We're you told that this country was included or was this an error on your part.

If the first then you could challenge the bill with O2 Customer Services.

If the latter then it's an expensive learning curve.

The quicker the Networks abolish these confusing roaming t&c the better.

Level 3: Ponderer
Posts: 25
Registered: ‎11-07-2012

Re: O2 travel

O2 travel applied to countries within the EU - unfortunately Turkey isnt part of the EU hence Different rates as not part of o2 travel service.