on 12-02-2015 19:48 - last edited on 13-02-2015 09:34 by Toby
Been thinking about this since August last year. Coming to the end of my contract i thought oh i have O2 refresh. Happy with my phone i decided to ask the QUESTION. I would like to keep my phone until my free upgrade what happens with my O2 refresh money? You don't get it back.
Here are my issues.
1. A Sim only contract £9 - £15
2. You Pay O2 £25 upwards for a Sin only contract.(RIP OFF)
3. You then pay for the phone at a rate of (Full price of the phone / length of contract in months)
4. Can anybody see this.
5. I am getting bummed here
So here we go.
I dont really like complaining but WTF.
You go to O2 cause you want a phone with your contact and the minuets data text etc.
I mean i got it O2 Refresh cause being a techno-lad I love new techo OH this will be good pay off my 'contract' (and before you get the lawyers around I know it wouldn't be the contract for the 'SIM' cause that would get rolled in to a new 24 month contract) get a new phone BOOM ahead of the game (SUCKER) ". Should have known everything has a price.
I love O2 they have great customer service and it is mainly beyond reproach, and you Mr Customer service adviser, you reading this now instead of the prick that thought of this idea, are a good guy I love coming to you with my problems in your service you strive to help me. Love it don't stop.
But whoever's idea this was mate, I'll be complaining to some financial authority or some trading board. Because it takes the *bleep*.
If nothing happens I might go see someone about say a SCAM that has no place in your business were customers have been mislead. (said reason above by the way). You sell a contract were they expect a phone, and then sell some stuff about how your bound to the contract and the phone, But really if i didn't want to stay with O2 and deal direct with yourselves, I wouldn't have done it, Carphone Warehouse, all these shops they just buy you out to sell the new contract, Believe me i know i work in the car industry i know how PCP works. These places have money set aside to buy them out and you give them the buy out cheaper.
Once O2 Once O2, you have really annoyed me.
Nathan
On a lighter note I blame HTC for making some of the best phones on the market.
Solved! Go to Solution.
on 12-02-2015 22:50
on 12-02-2015 22:50
@Anonymous wrote:Just seen a box that says accept as solution
do it for lot of you
Dont want to get anyone banned
i got the wrong end of the stick simple
Z3 comment your spot on
and again
THANKS
Well I'm glad that's all sorted now....PHEW!!!
on 12-02-2015 22:57
And you are now a BLOCKBUSTER....Well done
Veritas Numquam Perit
on 12-02-2015 22:58
I think the OP was quite magnanimous in the end
on 12-02-2015 23:00
on 12-02-2015 23:00
@Cleoriff wrote:And you are now a BLOCKBUSTER....Well done
I'll have a "P" please
on 12-02-2015 23:00
on 12-02-2015 23:00
on 13-02-2015 09:11
on 13-02-2015 09:11
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on 13-02-2015 19:59
@Toby wrote:
If you have a question about filtered words or other actions to do with the swear-filter, please ask me privately. Public debates on the subject cause the team to have to remove lots of posts.
Such a policy and practice leads to inconsistent treatment and perhaps even discrimination - some members' use of a particular word will earn them censure whilst others will get away with it. Why should that be?
With today's technology and database management techniques it ought not to be too difficult or time consuming to search for, find and delete/replace offending words. I do not understand why the infamous Private Message system has to be employed in this matter.
on 16-07-2015 08:52
Has anyone else had this experience.
12 months ago, I took out a new contract (Pay Monthly) for my son on a o2 refresh contract.
The sales assistant in the o2 shop explained that the idea of O2 refresh not only meant that at the end of the 24 month period I would no longer be charged for the phone part of the deal but also that the plan was flexible and I could change the phone by paying off the phone part of the contract at any point in the contract. This was to help customers who initially bought a phone but felt they didnt like it and wanted to change to a different model. This is what appealed to us as my son, like many others, like to keep up to date with phones. In this instance my son damaged his phone so I decided to pay of the contract on the phone and opt for an updated model. However, when I went to the o2 shop I was told that I could change for a new phone but I HAD TO change to a new contract, this was not as it was explained when we took out the contract.
Apparently if you decide to take advantage of the option to upgrade the phone then you have to sign a new 2 year contract, is this mis selling?
On top of that, the plan he is on at present is 8gb data per month with unlimited texts and calls etc, I am told that this plan is not available at the same cost.
I feel that the whole thing is just a rip off!!
Has anyone else had this experience and what are your thoughts?
on 16-07-2015 08:57
on 16-07-2015 08:57
on 25-07-2015 22:03