O2 Open Code

[Karen196446]

I work for the nhs and have just brought the new samsung galaxy s7 edge i went to the o2 open website and read faqs which say

What's the deal, in simple terms?
O2 Open gives customers 25% off airtime plans with 3GB or above data and 15% off airtime plans below 3GB. This is across all Refresh 24 month Pay Monthly voice and Mobile Broadband tariffs.

but o2 says it does not apply to samsung galaxy s7 or s7 edge phone.

[Karen196446]

Had it on a sharer plan with another phone other phone was a lead phone.

[PhoneDoc]

Ah I see. Only the tariffs up to 20GB are sharer compatible, the special 30GB tariff isn't unfortunately. This may be contributing to the issues with your data plan. Was it your intention to use the 30GB as part of the sharer plan?

[Karen196446]

no i wanted it as a separate plan as i can upgrade then every 12 months free of charge.

[viridis]

There seems to be many issues with this 30GB tariff.
I think the op meant that her tariff just went back to a sharer plan with different data allowance and no sign of the 30GB.

[PhoneDoc]

Sure. This isn't something I've seen before, but if you go to https://shareddata.o2.co.uk , does it appear that the mobile number assigned to your S7, is linked to any other devices? If so, you could try to unlink them

[Karen196446]

it says it has no data now and has to be linked with other phone again received email from o2 saying if i dont link it with other phone they are going to put me on a standard tariff but this is what i ordered

Airtime Plan

on 4G

24 months

contract

Unlimited minutes

Unlimited texts

30GB data

[PhoneDoc]

Hmmm this keeps getting stranger. On your confirmation emails after upgrading, did they state that this was the tariff that you've been put on? Just in case you've inadvertently been put on a sharer tarifif

[Karen196446]

that information was  taken from the comformation pdf file i recevied from o2 after upgrading.

[viridis]

Call customer services on 202 and get them to sort out your tariff.

[PhoneDoc]

I can't think what may be causing these issues then 😕 Maybe some others have suggestions? In the meantime though, you could maybe include this in an email to the complaints review team so you know that it's being looked into as well as the open discount