Thanks for your help. Tried what you suggested and was directed to the "How do I make a complaint?... Our service teams are in the best position to deal with your complaint and should be the first people you contact. You can do this by clicking here" However the first thing they need after clicking is my O2 tel-no and since I haven't had anything delivered I don't have one. It seems new customers cannot complain, unless you can advise me of an alternative. It's extraordinary, they seem to be actively preventing sales!
You said originally you got a confirmation email. In that email there will be an order number that looks similar to on-00375575. If you call customer services on the phone you don't need a phone number, this order number will lead them directly to the order and they can see what's happened. This may be the best way forward from where you're at.
Complaint Review Service Tel 0845 3300684 ext 22510 Fax 0870 6002402
Read the document here. and write with your complaint here :: O2 Complaint Review Service Email Address :: firstname.lastname@example.org Tell them: • Your name and address • A daytime phone number • A suggestion of how they can put things right Postal Address :: O2 Complaint Review Service PO BOX 302 Dunstable LU6 9GN
Well, I emailed the complaints service Monday evening, still no reply today, so they are close to the limit in their 5 day response promise. Also, the order finally arrived today, but was missing the "welcome pack". Spoke to customer service representative and when I told him it was missing he told me "not a problem mate". I said it was a problem, "mate". My customer experience so far with O2 is dreadful. Call centre staff show little training or understanding of how to treat customers. And O2 has made it very difficult to register dissatisfaction or complain. If anyone from O2 is monitoring this, I'd like to receive your NetPromoter survey.