O2 Community

Get help, share tips and chat

Other Products & Services

Reply
Level 1: Joiner
stevebroca
Posts: 3
Registered: ‎19-04-2012

O2 Live Chat

[ Edited ]

Hi, I'm trying to find the O2 live/web chat but all links I have found say:

"Sorry, we don’t have any Customer Services Advisors in Webchat at the moment."

 

It has been like this for a few days now.

 

Have they stopped this feature? I want to cancel my contract but can't be bothered to sit on the phone for half an hour+ while they try and fail to talk me out of it.

 

Thanks.

Please use plain text.
Level 22: Usually online
Guest2
Posts: 4,214
Registered: ‎23-09-2008

Re: O2 Live Chat


stevebroca wrote:
I want to cancel my contract but can't be bothered to sit on the phone for half an hour+ while they try and fail to talk me out of it.

 



They won't unless you go through to retentions........it's quicker than several days waiting for Live chat.

Please use plain text.
Level 1: Joiner
stevebroca
Posts: 3
Registered: ‎19-04-2012

Re: O2 Live Chat

Thanks for the advise but I am really just wanting to know if the O2 chat is still in operation and what the correct URL is.

 

Thanks

Please use plain text.
perksie
Posts: 24,739
Topics: 229
Solutions: 1,536
Registered: ‎29-07-2008

Re: O2 Live Chat

[ Edited ]

Just click "Contact us" at the bottom of any O2 page, and "Email us" should change to "Live chat" if an operator is free.

 

I've just tried and it is working.

Please support the Disasters Emergency Committee appeal to send help to the Philippines.
Text DEC to 70000 (free text) to donate £5 or online: http://www.dec.org.uk/appeals

Sky Unlimited Broadband - Legacy O2 Simplicity 20 - O2 Wallet - Nexus 4 Android 4.4.2
Please use plain text.
Level 5: Ponderer
Marshall
Posts: 164
Registered: ‎17-04-2012

Re: O2 Live Chat

Hi there,

Webchat is definately still available.  At the moment, you can only use webchat when advisors are available.

You can find out the different ways of contacting us by going to http://www.o2.co.uk/contactus

If a webchat advisor isn't available, you can email us from that page, and we will get back to you within 24 hours

Please use plain text.
perksie
Posts: 24,739
Topics: 229
Solutions: 1,536
Registered: ‎29-07-2008

Re: O2 Live Chat

[ Edited ]

Hi Marshall, welcome to the forum, it's good to see so many O2 staff helping out here. :smileyhappy:

Please support the Disasters Emergency Committee appeal to send help to the Philippines.
Text DEC to 70000 (free text) to donate £5 or online: http://www.dec.org.uk/appeals

Sky Unlimited Broadband - Legacy O2 Simplicity 20 - O2 Wallet - Nexus 4 Android 4.4.2
Please use plain text.
Level 1: Joiner
stevebroca
Posts: 3
Registered: ‎19-04-2012

Re: O2 Live Chat

Thanks for the reply guys.

Please use plain text.
perksie
Posts: 24,739
Topics: 229
Solutions: 1,536
Registered: ‎29-07-2008

Re: O2 Live Chat

Happy to help.
Please support the Disasters Emergency Committee appeal to send help to the Philippines.
Text DEC to 70000 (free text) to donate £5 or online: http://www.dec.org.uk/appeals

Sky Unlimited Broadband - Legacy O2 Simplicity 20 - O2 Wallet - Nexus 4 Android 4.4.2
Please use plain text.
Level 1: Joiner
Janeyy
Posts: 3
Registered: ‎19-04-2012

Re: O2 Live Chat

I sent an email on Tuesday and still haven't had a reply!

Please use plain text.
perksie
Posts: 24,739
Topics: 229
Solutions: 1,536
Registered: ‎29-07-2008

Re: O2 Live Chat


Janeyy wrote:

I sent an email on Tuesday and still haven't had a reply!


Try the Live chat.

Please support the Disasters Emergency Committee appeal to send help to the Philippines.
Text DEC to 70000 (free text) to donate £5 or online: http://www.dec.org.uk/appeals

Sky Unlimited Broadband - Legacy O2 Simplicity 20 - O2 Wallet - Nexus 4 Android 4.4.2
Please use plain text.