Other Products & Services

[adamtemp64 Level 50: Versatile]

O2 are removing over the phone just call customer services and explain your problem and get them to manually remove

[stuckinhouse]

o2 are only removing if you have a contract mobile people using pay as you go are being told there is nothing they can do for us so if u have no credit card and cant get to a shop then its ur issue it is illegal for o2 customer services to remove the block thanks o2 u certainly have messed this up

[jamie22m]

Im now being directed to http://wap.o2.co.uk ?!
I want to attempt to use my card again before phoneing them up.
o2 fix this.
2 sites that i visit, that are not porn, for some bizzare reason are age restricted ???

[jamie22m]

So debit cards dont work. Thats why my card details have not been working.
Can i phone them up with a debit card ?
Or do you need a credit card to do this ?

[adamtemp64 Level 50: Versatile]

So debit cards dont work. Thats why my card details have not been working.
Can i phone them up with a debit card ?
Or do you need a credit card to do this ?

If pay monthly just ring the normal number if on payg you need photo id at a shop as far as i understand it

[Abs]

o2 are only removing if you have a contract mobile people using pay as you go are being told there is nothing they can do for us so if u have no credit card and cant get to a shop then its ur issue it is illegal for o2 customer services to remove the block thanks o2 u certainly have messed this up

Hi there,
Any customer can visit O2 store regardless of pay monthly or pay&go with a photo ID to verify their age. All the options are available for all types of customers to complete their age verification (ie via credit card, call, o2 store).
Could you please drop me a PM which particular store has refused to do so or given any different information to you?
More info on Age Verification - O2 Blog. Anything else please do let me know as I'm more than happy to answer your Q's.
Thanks
Abs

[adamtemp64 Level 50: Versatile]

o2 are only removing if you have a contract mobile people using pay as you go are being told there is nothing they can do for us so if u have no credit card and cant get to a shop then its ur issue it is illegal for o2 customer services to remove the block thanks o2 u certainly have messed this up

Hi there,
Any customer can visit O2 store regardless of pay monthly or pay&go with a photo ID to verify their age. All the options are available for all types of customers to complete their age verification (ie via credit card, call, o2 store).
Could you please drop me a PM which particular store has refused to do so or given any different information to you?
More info on Age Verification - O2 Blog. Anything else please do let me know as I'm more than happy to answer your Q's.
Thanks
Abs

Abs you missed the op point they cannot get to a shop and do not have a credit card. viewtopic.php?p=355478#p355478

[Abs]

o2 are only removing if you have a contract mobile people using pay as you go are being told there is nothing they can do for us so if u have no credit card and cant get to a shop then its ur issue it is illegal for o2 customer services to remove the block thanks o2 u certainly have messed this up

Hi there,
Any customer can visit O2 store regardless of pay monthly or pay&go with a photo ID to verify their age. All the options are available for all types of customers to complete their age verification (ie via credit card, call, o2 store).
Could you please drop me a PM which particular store has refused to do so or given any different information to you?
More info on Age Verification - O2 Blog. Anything else please do let me know as I'm more than happy to answer your Q's.
Thanks
Abs

Abs you missed the op point they cannot get to a shop and do not have a credit card. viewtopic.php?p=355478#p355478

Oops! Sorry, I thought OP was denied from a O2 store.
Okay, if the customer doesn't have a credit card and cannot visit the O2 store for any reasons, I'd suggest they call our customer services who'll be able to help. Although it may take longer than other channels (up to 48 hours)
Hope it helps!
Abs

[adamtemp64 Level 50: Versatile]

Abs
The poster tried that and again no luck
Perhaps you could pm the user and help them sort it

[Abs]

Hi stuckinhouse,
Could you please drop a PM with your details inclding your mobile number and I'll see what the best I can do for you.
Abs