No service

[Anonymous]

I dont know if anyone from O2 reads any of the messages but I hope so. What started as a mast upgrade has turned into a 3 day lack of any service, No "help" staff have been helpful, so we sit here waiting. All 3 members of the house are, soon to be remedied, unfortunately O2 based. If someone from O2 does read this, could they ascertain the length of time left to give us some hope.

[aldaweb]

O2 don't ususally give updates on times for completion of works.

[jonsie]

O2 won't give timescales due to varying factors.

[MI5]

Keep checking the service status for the most up to date info http://status.o2.co.uk/

[Anonymous]

02 says they will fix a problem as quickly as possible.

Section 2.1 "If something goes wrong, we'll try to fix it quickly."

http://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-mobile-agreement

I hope this resolves for you asap.

[Anonymous]

Phone mast was down/ being worked on for 48 hours a couple days ago

[Anonymous]

We have known account holders to contact Customer Services after service has been restored to let 02 know of their dissatisfaction ,and 02 have been known to offer a Goodwill Gesture ref the down time.

This is typically achieved by calling them http://www.o2.co.uk/contactus or filling out this online form here http://www.o2.co.uk/how-to-complain/complain

I understand this does not resolve your current situation but could help to restore some of the costs you've paid and not been able to use your allowances/ take calls.

If your on contract then Tugo may help if you have wifi or if on payg use whatsapp or viber again while on wifi but the other parties need these downloaded too.