No service on upgraded 5s?

[Anonymous]

Upgraded to iphone 5s yesterday. All up & running brilliantly on wifi but still no O2 service afer 24hrs?

[Anonymous]

Did you swap your sim? Was it in store

[Anonymous]

yes in store. New sim

[Anonymous]

Do you know if they did the swap my sim process? Which is here http://swapmysim.o2.co.uk

[Anonymous]

If you have performed the sim swap then try turning airplane mode on and off to reset the connection to the network.

Also check your service status via your postcode just in case theirs a mast issue.

http://status.o2.co.uk

Let us know how you get on.

[Anonymous]

Didn't mention it.

[Anonymous]

They should have done I assume you've tried turning the phone on and off if so you may need to contact O2 via a landline or a friends O2 phone and see what's going on 0844 809 0202

[Anonymous · Accepted solution]

Ok. did the simswap and all up & running now. Thanks to all for your help and advice. Slap wrist carphone warehouse!!

[Anonymous]

Hi. Glad to hear you are sorted.

If you feel any member has given you specifically great advice to resolve your query please click on Kudo underneath the advice they have you.

Thank you

[Anonymous]

Excellent news your sorted.

Thank you for updating your thread.