Nhs discount

[Anonymous]

I have followed instruction in text from open to get my NHS ! I keep getting a text advising the mobile number is invalid?
Called customer services and they advised me to try again which I did, but got the same text saying mobile number invalid!
Can anyone help??

[Anonymous]

That should say NHS discount

[Cleoriff]

Have you done everything as per this guide...?

http://community.o2.co.uk/t5/Other-Products-Services/O2-Open-and-Friends-and-Family-Discount-Schemes...

Also what tariff are you on? Some aren't eligible for Open...Have a look at these exceptions

Pay & Go, any non O2 Refresh tariffs, sharer plans or business accounts

[jonsie]

Is this a new number or have you changed from P&G or ported your number in.

It may take a couple of days for the number to register as an O2 number.

[MI5]

Did you buy the phone directly from o2?

[Anonymous]

Hi, yeah followed the instructions to the T, its is an new refresh pay monthly contract, I bought the phone online on Sunday just gone and received it Monday! I am porting number in from EE

[Cleoriff · Accepted solution]

It sounds as if the number porting from EE could be the issue. Probably not recognised as yet by O2's systems?

[MI5]

Yeah wait for the number to fully register.

[jonsie]

'Swat I said

[MI5]

Happens a lot!