My phone is locked

[Anonymous]

I purchased my up grade yesterday but it is locked, please help

[MI5 · Accepted solution]

What phone did you purchase?
All O2 phones are locked and some can be unlocked, whilst others can't just yet (maybe later).
Right now you will have to call CS http://www.o2.co.uk/contactus as the online system is down but the process is here
http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-ca...

[Anonymous]

Hi

Just to add ;

If you upgraded to the iPhone 6 or iPhone 6 Plus then usually O2 won't unlock it for around 6 months.

[jonsie]

---

@Anonymous wrote:
Hi

Just to add ;

If you upgraded to the iPhone 6 or iPhone 6 Plus then usually O2 won't unlock it for around 6 months.

---

There were exceptions last year for people paying off the handset under the refresh terms although it was a matter of using the complaints system before O2 eventually unlocked the phone.

[MI5]

Which is why I asked what phone we were dealing with.......