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[reader]

I have just downloaded My O2 onto my HTC Desire and tried to log in.  I got a message saying there was no account,  what utter rubbish, I am signed on here now on the pc with the same details. Is this a normal malfunction of this app

[jonsie Level 59: Quartermaster]

The app works fine, I have no problems with it, are you using your full email address to sign in?

[reader]

Thanks for the response,

If I try and log in with my email address it says account not found, if I try with my id it says incorrect log in details.  As you see here I can access on the pc fine so it must be the app

[jonsie Level 59: Quartermaster]

I would send a PM to Abs to see if he can the team to look at your sign in problems :  http://bit.ly/L9mSHA

[reader]

cheers, have done that now

[Abs · Accepted solution]

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reader wrote:
cheers, have done that now

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Hi there, are you trying the exact same format of username/ email address as you do on the website whilst logging in? Also have you tried deleting and re-installing the app yet?

If the issue still persists on the app, drop me a PM with your mobile number and username/ email address so I can investigate the issue and resolve it for you.

Thanks, Abs

[reader · Accepted solution]

Thank you all, have reinstalled the app and its working now - cheers

[jonsie Level 59: Quartermaster]

Good news!

[reader]

Spoke too soon,, changed my password tonight and cant get in off the phone now still all ok on the pc.  Uninstalled, reinstall no joy so have removed it

[perksie Level 58: Overseer]

If it's ok on your pc and won't work on the phone it suggests the password or user name is being entered wrongly, such as having an extra space or similar.