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Level 3: Ponderer
Carlusha
Posts: 13
Registered: ‎23-06-2012
Accepted Solution

My O2 account

Good afternoon.

 

I have a mobile on contract and my wife on PAYG. They are shared on the same O2 account.

 

When loggin in, I am presented with my details and my phone. Earlier, my wife wanted her phone topped up, so I switched to her phone in My O2, successfully topped her up.

 

Now, try as hard as I might, I cannot get back to my phone details.

 

I have even gone to the last email confirmation that my bill is ready and tried loggin in via the links. I still get my wife's phone rather than my own.

 

Any ideas as to what is going on here?

 

Thanks

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Level 20: Radiant
gemz4the1
Posts: 1,916
Registered: ‎03-11-2013

Re: My O2 account

If you click on My O2 and either switch account or view linked accounts you should be able to go back onto your account.

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bandofbrothers
Posts: 24,541
Topics: 986
Solutions: 2,085
Registered: ‎17-04-2012

Re: My O2 account

In Myo2 , my mobile, My 02 account summary.

 

Where it says Mobile Number their will be in blue writing 'change mobile'

 

Hot that and choose your number.

 

Everything will update for that account.

 

MacBook Air 11” Core i5 1.6GHz 4GB 128GB •1.6GHz dual-core Intel Core i5. OS X Yosemite.

iPhone 6 Plus ~ iOS 8.1.1
iPad Air ~ iOS 8.1.1

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Mea familia est mea vita.
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Level 3: Ponderer
Carlusha
Posts: 13
Registered: ‎23-06-2012

Re: My O2 account

Thanks.

 

This is what I am seeing which is weird as I switched from my contract to my wife's PAYG. My contract pay monthly appears to have disappeared!

 

My O2 Products

You don't appear to have any 'Pay Monthly mobile' & 'Disconnected Bill' products so we're showing you all of the products you do have.

 

Only my wife's phone number appears!

 

Cheers

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Level 20: Radiant
gemz4the1
Posts: 1,916
Registered: ‎03-11-2013

Re: My O2 account

When I added another number I had to create a new account for the other number and then when I was in the main account i'd link it to the other account. 

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bandofbrothers
Posts: 24,541
Topics: 986
Solutions: 2,085
Registered: ‎17-04-2012

Re: My O2 account

It may be of value to ring o2 Customer Services on 202.

MacBook Air 11” Core i5 1.6GHz 4GB 128GB •1.6GHz dual-core Intel Core i5. OS X Yosemite.

iPhone 6 Plus ~ iOS 8.1.1
iPad Air ~ iOS 8.1.1

Support Uk O2 Jobs.
Mea familia est mea vita.
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Level 3: Ponderer
Carlusha
Posts: 13
Registered: ‎23-06-2012

Re: My O2 account


bandofbrothers wrote:

It may be of value to ring o2 Customer Services on 202.


Therein lies the problem!

 

I am deaf and my wife's first language is not English. Although her English is good, she gets completely confused when the discussion involves anything even slightly technical.

 

Perhaps a trip to the local O2 shop might help? Does anyone know whether they provide help at the shops?

 

Thanks

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bandofbrothers
Posts: 24,541
Topics: 986
Solutions: 2,085
Registered: ‎17-04-2012

Re: My O2 account

[ Edited ]

Online Live chat http://www.o2.co.uk/mobile/contactus

 

The shop would allow you to ring CS via their instore phone and due to your situation might be able to help with the call.

 

Or e mail O2 https://www.o2.co.uk/apps/help/help

 

 

MacBook Air 11” Core i5 1.6GHz 4GB 128GB •1.6GHz dual-core Intel Core i5. OS X Yosemite.

iPhone 6 Plus ~ iOS 8.1.1
iPad Air ~ iOS 8.1.1

Support Uk O2 Jobs.
Mea familia est mea vita.
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Level 20: Radiant
gemz4the1
Posts: 1,916
Registered: ‎03-11-2013

Re: My O2 account

[ Edited ]

The staff in the O2 store can help.

 

Sometimes the O2 livechat can be helpful if it is not a technical issue - maybe you could try that: http://www.o2.co.uk/contactus

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Level 3: Ponderer
Carlusha
Posts: 13
Registered: ‎23-06-2012

Re: My O2 account

A little more on this!

 

I requested codes to be sent to both phones. Both codes took me to the same account but again, only my wife's PAYG shows.

 

 

 

With My O2 you can manage your O2 products, edit your preferences and update your details securely. You can manage each of your O2 products by selecting it from the list below.

My O2 Products

Product Image

Pay and Go mobile

07594xxxxxx

 

The left hand menu shows:

 

PAYG only.JPG

 

There again, with no mention of my pay-monthly phone although it recognises it for messaging a code.

 

Weird indeed.

 

I now wish we had topped up my wife at the local newsagent's shop.

 

Thanks.

 

 

 

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