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Level 1: Joiner
Arsenalfan08
Posts: 4
Registered: ‎14-10-2013

My 02 app

I have got the my 02 app on my iPhone and can log in but it won't let me view any billing info shows an error message
" sorry there has been a problem please try again later " this has been like this for over a week now I have updated to the new version 5.0 today and still the same problem I can view other things ie recent charges data etc but not any of my bills everything was fine until I changed my number I have rang 02 CS 3 times today and to be told everytime my number is updated on my 02 account so any suggestions
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perksie
Posts: 24,748
Topics: 229
Solutions: 1,536
Registered: ‎29-07-2008

Re: My 02 app

[ Edited ]

Can you access your details online in MyO2 and is the new number in there?

 

If it's all correct another call to O2 is the only way to get it fixed.

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Text DEC to 70000 (free text) to donate £5 or online: http://www.dec.org.uk/appeals

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Level 1: Joiner
Arsenalfan08
Posts: 4
Registered: ‎14-10-2013

Re: My 02 app

Yes new number is in there but just won't let me view bilking info within the app it is fine in my 02 from google
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Level 1: Joiner
Arsenalfan08
Posts: 4
Registered: ‎14-10-2013

Re: My 02 app

I've rang 02 already 3 times today
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perksie
Posts: 24,748
Topics: 229
Solutions: 1,536
Registered: ‎29-07-2008

Re: My 02 app

I would try removing and re-installing the app.

Please support the Disasters Emergency Committee appeal to send help to the Philippines.
Text DEC to 70000 (free text) to donate £5 or online: http://www.dec.org.uk/appeals

Sky Unlimited Broadband - Legacy O2 Simplicity 20 - O2 Wallet - Nexus 4 Android 4.4.4
Please use plain text.
Level 1: Joiner
Arsenalfan08
Posts: 4
Registered: ‎14-10-2013

Re: My 02 app

I've done that 3 times also removed and re install
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perksie
Posts: 24,748
Topics: 229
Solutions: 1,536
Registered: ‎29-07-2008

Re: My 02 app

[ Edited ]

This must be due to your number change, I doubt there's much else you can do.

Please support the Disasters Emergency Committee appeal to send help to the Philippines.
Text DEC to 70000 (free text) to donate £5 or online: http://www.dec.org.uk/appeals

Sky Unlimited Broadband - Legacy O2 Simplicity 20 - O2 Wallet - Nexus 4 Android 4.4.4
Please use plain text.
bandofbrothers
Posts: 18,407
Topics: 736
Solutions: 1,830
Registered: ‎17-04-2012

Re: My 02 app

[ Edited ]

Hi,

 

 

 

 

Perhaps @Toby can help you with this.

 

He is one of the O2 Site staff here.

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